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Who are your Bandwidth providers; and how large are your pipes?

How secure will my online operations be if I choose Netsymmetrics?

How is Netsymmetrics different than other hosting providers?

Why is IBM a better server than others?

Will I have full admin rights to my server?

What if I run into something that I can't do - can you help me?

How does your support work? Who is responsible for what tasks?

What type of certifications and experience does your support team have?

 


Who are your Bandwidth providers; and how large are your pipes?
This is an area where Netsymmetrics really excels. We offer:
  • Multiple gigabit Ethernet connections to the Internet via diverse POP'S of four leading IP transit carriers (Qwest, AT&T, Williams & Cogent)
  • Multi-homed, fiber gigabit Ethernet local loops from two leading providers
  • Total available bandwidth is more than 7.5 gigabits per second; with bandwidth capacity kept at twice the peak usage rate
  • Fully redundant Cisco network
  • Multi-gigabit, switched core network backbone
  • BGP-4 routing protocol for stable, efficient and intelligent routing

 


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How secure will my online operations be if I choose Netsymmetrics?
At Netsymmetrics, the security of your mission critical applications and data are of utmost importance to us. We provide a secure, stable, fully redundant hosting environment so that you don't have to worry, and can spend your time focused on your business operations. Highlights include:
  • Physical security for safeguarding your site and data - The latest in ADT camera systems monitors both interior and exterior facilities around the clock. Access is limited to authorized personnel only, and strictly enforced by electronic access cards, biometric scanning and armed guards.
  • Server access control for an additional layer of security - We designed our control centers to maintain a high level of security within our facilities. All servers requiring console access by authorized support and administration groups are accessible from a secured monitor room, limiting the number of people with access to servers and maximizing security.
  • Environmental control features for maximum reliability - To reduce downtime, our data centers feature advanced fire suppression systems, surge suppression, specialized heat and smoke sensors, separate fire zones below the floor and above the ceiling, raised flooring for improved server environment, as well as temperature, humidity, static and airborne particle controls.
  • Redundant systems to maximize your connectivity and uptime - We build in redundancy to ensure that your data is always accessible. This includes Cisco routers, Layer 2 and 3 switches, our power system generator in addition to our regular grid electrical power, and our backbone. Each server is protected by our fire suppression system and multiple air conditioning systems (HVAC: Heating Ventilation Air Conditioning). In addition, we keep in stock a supply of drives, network cards, processors, motherboards and every other piece of equipment that has even a remote chance of failure. We also use a multiple-SCSI backup cluster system for data storage and recovery.
  • Unparalleled customer service support for fast problem resolution - Netsymmetrics's Network Operations Centers provide 24/7/365 monitoring of our customers' servers, network status and our connectivity to upstream backbone providers. Our expert technicians identify potential issues and provide resolutions before any problems occur. With access to servers from the monitor room, qualified and authorized support and administration personnel continually monitor systems, answer customer questions and troubleshoot any problems.
  • Quality Security Products - Netsymmetrics also offers a complete line of NetScreen Firewall's to meet your security needs.

 


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How is Netsymmetrics different than other hosting providers?
Many reasons. For starters, we are one of the largest, oldest and most experienced hosting companies around. Additionally, hosting is all we do. Many other hosting providers are design shops first or registrars first and hosting companies second. We are quite possibly the best funded hosting company around. Why outsource your online business to an organization that might not be around six months or a year from now? With Netsymmetrics, you benefit from the security and confidence that only comes from a stable, long-standing organization, dedicated to customer satisfaction.

 


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Why is IBM a better server than others?
IBM has unprecedented superiority over white box and refurbished servers. A quality hosting experience is comprised of many elements. The quality of the components embedded within the technology (servers) is a main piece. You wouldn't put your brick and mortar store in an bad neighborhood in a run down building if you could help it. Why would you want to do this with your online operations? IBM not only has a quality history, but also the discipline of investing in the research and development to ensure a quality server experience.

 


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Will I have full admin rights to my server?
Yes. You have full root access to install any application or programs on our dedicated servers.

 


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What if I run into something that I can't do - can you help me?
Absolutely. Netsymmetrics has a complete DSS (Dedicated Server Solution) Department to handle any server administration needs you may have. Our standard DSS Admin fee is $45 per 30 minutes.

 


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How does your support work? Who is responsible for what tasks?
Netsymmetrics supports the ping, power, pipe and hardware on your server. We also provide support for our standard operating system installed on the server. If you subscribe to our back-up service, Netsymmetrics will handle the daily or weekly back-ups for you. In addition, when you purchase our Netscreen Firewall service, Netsymmetrics is responsible for any and all software, hardware, patching and management of that service. Netsymmetrics does not support any 3rd party applications. If you need this support our DSS Department can handle this.

 


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What type of certifications and experience does your support team have?
Many of our support representatives possess Microsoft Certified and Red Hat Linux Certified credentials.

Only our most experienced and qualified technicians are assigned to our dedicated support team, and you can be assured that when you need assistance, you will be dealing with the highest caliber of technical expertise.

 


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